Policy
The Light Kart endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
A product is only eligible for refund under the following conditions-
o A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation.
o If you identify a quality or a manufacturing defect on the received product and we are unable to provide replacement or any other solution.
o If the product is received in a damaged condition and we are unable to provide replacement due to non availability of design.
However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) we extend options for full refund or re-fulfillment of your orders!
Return Process
1. We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you a receive a damaged or incorrect product, please raise a Replacement or Exchange Request within 24 hours of receipt of the order, by sending us an email at customercare@thelightkart.com and our team will do the needful on priority. Please mention your Order ID when you reach out to us.
2. Please send us 2 images (one of damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on customercare@thelightkart.com from where our Quality Assurance team will check the details in reference to its eligibility of return.
3. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.
Points to remember – Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. Product should be unused and in the original condition. You will be asked to print 3 documents to be provided to the logistics company representative who comes for the pickup.
Refunds
All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse. The refunds can be made in form of Store Credits, Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed immediately on confirmation.
Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 2-3 days for the amount to reflect in your statements.