faq

We deal in many projects like:

1. Residential Lighting
2. Retail Lighting
3. Shopping Malls
4. Hospitals
5. Corporate Offices
6. Art Galleries Lighting
7. Monuments Lighting
8. Landscape Lighting
9. Hotel
10. Outdoor lighting
11. Resort Lighting
12. Farmhouse Lighting

After order confirmation, product is usually dispatched within three working days and delivered within a week of dispatch, even to  remote locations of India.

When placing your order please ensure you give the correct email account address then, once your order has been placed, you will receive an email confirming that your order has been successfully received. This email will contain specific details of products you have ordered and the value of your order.

Confirmation emails are generally delivered within 10 minutes, but if you have not received it within two hours check that you still have an internet connection and if required request a manual send/receive in your email program. Because our order confirmation email contains graphics and hyperlinks some email programs may direct it to a junk folder so check there before calling us.

If you have not received an email please call us to ensure that your order was received.

Yes, you can have an order delivered to an alternative address.  Sometimes we may call you if we suspect fraud to ensure your card is being used with your knowledge.

If you wish to place an order with The Light Kart payment will be required at that time.  You will be directed through to Sage Pay our secure online payment platform and the money will be debited from your account.  When ordering you will be given the option of choosing PayPal.

Once we have your order, our processing team will start processing your order, and dispatch it within three working days. In any rarest of the rare case if any delay is predicted in dispatching your order than our team co ordinate with you and proceed further only after your approval.. If case of non approval,  we initiate the refund process and your refund amount is reflected within 24 hours in your account..Once dispatched the tracking details will be available on our website. “We usually dispatch by surface mode through top leading courier companies such as Delhivery, and DTDC, Amazon shipping  or any other available shipping carrier. In routine it takes maximum of 7 to 10 days to reach even to remote and interior locations in India”

Our courier will contact you on the contact number that you have given in the details and attempt to deliver your parcel. .

If the courier attempts delivery and cannot find someone to take the parcel it will go back and kept at the nearest hub until you make contact.

The parcel will be held at the depot for 3 working days allowing you time to either make contact and/or collect the parcel.  If you do not collect within a certain period the goods may be returned to The Light Kart.  If the goods are returned because of non contact this may result in another delivery cost, wherever possible we will endeavour to ensure this does not happen.

The Light Kart uses Fedex courier services. For pin codes which are not covered by Fedex, goods are dispatched by speed post using Indian Postal Services. When your order is dispatched you will receive a confirmation email of dispatch indicating the tracking details. You can check in the websites of the concerned courier company for the required information.

It is easy to place your order online. Once you have added items to your Shopping Basket, you will need to follow a few simple steps to complete your order:

• Double check and review the items in your Shopping Basket
• Enter your postcode to check the delivery charges
• If you are happy to proceed click on the purple button “Continue to Payment”
• Complete the fields with your personal details, email and delivery address
• Press the button “Continue to Payment”
• Finally when completed press the “I’m ready to pay” button
• You will then be directed to the SagePay payment area
• Choose how you would like to pay and enter your details

Shortly after placing your order you will receive a confirmation email providing details of your order. This email will provide an order number so please ensure you keep it somewhere safe.

Many of our customers prefer to use the website to place their orders as we have a number of categories with tips and advice to help and assist along the way.  However we love talking to customers and helping with advice or providing further information so please call us if you wish to discuss your lighting requirements.  Our sales team can provide expert advice and then take your details and process your order on the telephone if that is more useful.  Call us on 011 41066549 (11:30 AM TO 7:30 PM, WEEKLY OFF MONDAY)

All the items are made / arranged as soon as the order is confirmed. We start our process as soon as the order is received. COD orders are processed after confirming from the customer on phone..

Once order processing starts, the return policy will be applied.

“All items are made / sourced as per order. We have robust infrastructure to provide the items within a stipulated time frame.”

Sometimes for reasons beyond our control  If items you have ordered are not going to be available within the delivery period stated we will notify you as soon as possible and let you know an availability date. In the case of discontinued items we will contact you to advise you of any alternative product that may suit your needs or will refund the amount to your bank within three working days.

The Light Kart is keen to help customers and will often provide a discount for bulk orders. The discount schemes are displayed in the home page. For bulk enquiries please mail at enquiry@thelightkart.com.

You do not need to register as a user to access our website or place an order. How easy is that? We also show all charges upfront including and excluding GST and allow you to see the cost of delivery to all India postcodes before you even reach for your credit card.

Yes you can place an order in a company name – just select the appropriate button when using the checkout. All The Light kart invoices give a full GST breakdown and provide our GST detail. If you are missing or have

If you have not disabled your Cookies then the contents will be saved on a Cookie for a period of time, however if you wish to ensure that you do not lose the contents, you have the option to save the basket.

This enables you to send the basket to your partner, architect or electrician or simply send it to your own email account and follow the link back to the site at a later date. Ideal if you want to check dimensions at home or send a shopping list to your builder. This is useful if you are not sure you have all the components to say make a full track system complete in which case our sales team can run through the items and advise accordingly.

No registration and no account required.

When goods are out of stock the website will specify this or will give indication of when they are due in.  If you wish to place an order you may do so and we will provide advice (via email) when you might expect to receive your order.  If you do not wish to pay for your goods until they arrive please call our sales team to discuss this, they may take a deposit for you rather than the whole balance.

If you have any queries about this process please contact our sales department on 011 41066549 (11:30 AM TO 7:30 PM, WEEKLY OFF MONDAY), who will happily assist you.

Please ensure you have not mis-keyed any of your card details and you are aware of your 3-D secure password or code. If you are having difficulties and payment fails to be authorised please call our sales team on 011 41066549 and they will be happy to take your order over the telephone.

We want our website to be useable by all customers. If any customer receives an error message whilst using our website we want to hear about it. We like to fix any bugs or problems that not only effect you, but may be causing issues for other users. Please do not hesitate to contact us to discuss any website errors or problems.

We have listed products in appropriate categories within the website. If you are unable to find a product we have a full search facility that will scour our product listings for matching words and text for a match.

If our search does not find the product you desire use our online form to set us the task of finding what you are looking for. We have access to thousands of items that are not on the website and we should be able to help you.

The Light Kart is an independent company with a national attitude. Our showroom, or studio as we refer to it, is located in New Delhi the details of which is there in the contact us link. In the studio we have many bespoke fittings on display, those that are popular including our best sellers.

All our staff are lighting experts and are passionate about what they do. If you have new build plans or are looking for a lighting solution please contact us to arrange an appointment to ensure we can provide you with the time required and our best attention.

We have a range of catalogues available to help you find the perfect product. Click on the link below to view the PDF catalogues.

JAINSONS LITES

SHOWROOM ADDRESS :

Shop No. 9A, N-13 South Extn. Part – I, New Delhi – 110049
Tel No. +91 11 41066549

OPERATING HOURS:

11:30 am to 7:30 pm on all days except national holidays.
Weekly off : Monday